Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 VIA 'UNLOCK MY PHONE' ON MY DEVICE, CARPHONE WAREHOUSE PLUS O2 SHOP WON'T UNLOCK MY PHONE!!

I purchased a SAMSUNG GALAXY S7 mobile on a monthly contract from CARPHONE WAREHOUSE in JUNE 2016 and am out of contract. I now want to have it unlocked so I can use any network/SIM. I contacted Carphone Warehouse online via CHAT and they told me the...

Resolved! Phone disconnected

My mobile has been disconnected. I have paid the bill more then 24 hours ago and its still disconnected. I am abroad and have no way to call O2 and there is no e-mail available so im not sure how i am suppose to contact O2.

Disconnected from live chat

I was upgrading via live chat and my chat session got disconnected just before the order was completed. I wasn’t able to get a transcript either. I believe all services are now closed and I was hoping to place my order tonight so that I could receive...

Resolved! How do I cancel my Tariff?

Cancelling my tariff

Resolved! Changing Account holder details.

Hello , I currently have a 02 contract which i bought for my son years ago as he wasnt old enough to get his own. He is due for an upgrade in 9 days and want to stick with 02. However he wants to purchase the 02 insurance with his new contract but I ...

Resolved! email address

I just want the email address for 02. So I can terminate my contract in January. I don’t want Gurus or phone calls or anyone trying to get me to stay or asking why I want to leave.

Resolved! Sim cards

Hi. Can I get two sim cards with the same number yet? I want one for my smart watch and phone.Many Thanks

Delivery

HiCan anyone help ?!Ordered a new contract phone Friday before 8pm cut off for Saturday delivery but order wasn’t processed till gone 10pm therefore did not arrive Saturday. Still waiting for refund on delivery, customer service are useless as can’t ...

Resolved! Porting number

On Wed 24 requested a number to be ported from my Talk Talk account, was told it would be done on Thursday, didn't happen was told it would be done by 6pm today Friday..didn't happen , now been told it will be done Monday 29th..NOT HAPPY..

Roam like at home in Tenerife

Hey Guys,Quick q.I just saw my bill for March when I was in Tenerife and could see that O2 charged me for a call to my wife’s UK mobile number whilst we were in Tenerife.I assumed that Tenerife was part of the EU, thus being included in the RLAH agre...

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