Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

App

The app isn’t loading it says - my o2 isn’t available. I’ve had my contract since October 2023

Disconnected

I made a payment for the sim however my sim has been off. I can not make phone calls. Payment was made on Friday. Its 2 days now and havent been able to make phone calls.

No dispatch email

Hi, first time posting here. I ordered a third line on Friday and included was a iPad and it said delivery would be next day. I still haven’t received a dispatch email so obviously not next day delivery and it is now saying it’s due to come tomorrow ...

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, your system took £10 off yesterday. And then immediately afterwards £2 was charged for services I didn't order.Why did the system charge me early and what will happen now on the 26th, ...

New to o2 awaiting number transfer

I’ve inserted my SIM card but I’ve not received any dates on when I should expect my number transfer?

My bill

It shows that I pay 99p a month for iTunes …I don’t know what this is and would like to cancel it please

sburgess8Personal info

Hi I need to change my payment method and can't login can passcode be emailed

Account in credit. How to request a refund?

I have been overcharged on my final bill and was informed via email to request a refund. First off why do I have to even request it? Why not just send it back? I of course want it back. Baffling. So my actual question is. How do I request a refund? A...

Resolved! Free 20Gb offer after top-up not received

Friday 05-07 I got an offer of free 20Gb if I topped up £10 or more before 09-07. I've topped up £15 and I still haven't received the free 20Gb. I did receive a confirmation text from 02. When can I expect it?

Adding my fiance contract to multisave

My fiancé is thinking of leaving EE and coming over to o2. If he was get his own contract with o2 could I add him to my account under the multisave scheme and then he would receive the 20% discount? Does the multisave scheme also work in connection w...

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