Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problems with pac code

I'm having one hell of a nightmare and really regretting getting an o2 contract now, have given my pac code to o2 and number was denied porting because o2 say pac code is invalid, ee say it's not and cannot issue a new one as o2 has locked it into th...

Delivery

Got to say how disappointed I am. I was due a upgrade and ordered the new galaxy note 10 plus. When I was placing the order it gave me the click and collect option but after I placed the order it defaulted to home delivery and now I have to wait 5 da...

Resolved! Data prices. Am I missing something?

Just had a quick look at the Uswitch comparisons for monthly plans, I pay £10 a month on O2 for 300mb of data. There are loads of other providers giving considerably more data for less (£8-00) Is there something I don't know, they are big providers l...

Resolved! Still getting contract bills form O2 after switching to another provider

Hi, can anyone help or suggest what to do please. I have switched services from O2 to another provider and have a new phone with a new number. I am still receiving contract bills from O2 nearly 2 months later and can't access my O2 details due to the...

Resolved! Bills

Hi I would like ask something I want pay my bill for my phone because I not pay 20 August because I not have enough money my account in my cards but I have today money what must to do I can online pay myself or automatic take money

Resolved! Renewing payment details

Hi I pay £10 monthly for my grandsons phone, this month the top up didn't go through as my debit card has expired. How do I put my new details in, and do I have to do a separate top up for this month?Thank you

Resolved! No Data in Busy Areas

For a while now, in busy areas (especially weekends) I have a full 4G signal but can’t use data and I’ve put this down to the amount of people all using the same bandwidth but now I’ve got to the point where I’ve designed myself to the fact that my “...

Default dispute advice

Hi everyone. I'm posting on here because I'm not sure what else to do and hope someone at o2 can do something about this issue as we have tried over the phone and via email to no avail. It's lengthy - be warned!Background:This issue is actually my pa...

URGENT PROBLEM

Hi All, I'm having major problems and have been for over a week now, O2 are not helping at all. Monday 12th - I opened a new contract Tuesday 13th - I received the mobile and went on O2 chat and asked for my number to be switched.Tuesday 13th - This ...

Resolved! Wrong Colour Phone

I have ordered a new phone but don't want 'Rose Gold' being a 70 year old male, colour options please? 1 Apple iPhone 7 32GB Rose Gold Perfect Like New Order number: ms-212701705

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