Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel my tariff

Hi, I would like to cancel my tariff at the end of this month please as I am out of contract. The cancelling guide in the community includes a link to the live chat service but no longer works.

Failed PAC moving my number over

Hi,I joined o2 back in May and I have been waiting for my number to be ported over since 31st May, I've rang up most days, made a complaint and still the number hasn't come over I am at my wits end ! Any help would be great

Major account issues.

My daughter an I are having terrible issues with O2. We went into the local store in Perth and arranged an upgrade and also to transfer ownership of the number to my daughter as she wanted to start paying for the contract herself. I had one more paym...

Pay my bill

Need help paying my bill. Can’t log in because I can’t receive a security code on my phone.

Resolved! Direct debit for auto top up

Hi I received message regarding the issue of don’t having direct debit on my account to auto top up my monthly payment , but I already have it,any suggestions on what to do?

Resolved! Swapping to pay as you go

I have a pay monthly mobile and the mini term has ended. I would like to change to a pay as you go but would like to keep my number. How do I make the swap

App

The app isn’t loading it says - my o2 isn’t available. I’ve had my contract since October 2023

Disconnected

I made a payment for the sim however my sim has been off. I can not make phone calls. Payment was made on Friday. Its 2 days now and havent been able to make phone calls.

No dispatch email

Hi, first time posting here. I ordered a third line on Friday and included was a iPad and it said delivery would be next day. I still haven’t received a dispatch email so obviously not next day delivery and it is now saying it’s due to come tomorrow ...

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, your system took £10 off yesterday. And then immediately afterwards £2 was charged for services I didn't order.Why did the system charge me early and what will happen now on the 26th, ...

O2

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