Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

BOKU payment limits exceeded

HiI notice o2 have a monthly limit of £240 boku. I admittedly didn’t realise my spending and realise they let me exceed this to £400 (£350 in calendar month) in a billing period. Does anyone have experience or this or explain how this works?

Resolved! Sms scam Latevia Ltd???

I have had these charges on my phone bill since april 2017! I had no idea until i checked a rather large bill i got one month.. O2 said they stopped it so they could no longer claim but they still are .. £4.50 a week to be exact! Has anyone else had ...

Tablet order

Hi I ordered a huawei tablet from 02, I have received an email saying that the order has been received and the item will be with you before you know it. I also received an email with the credit agreement and that's it I have not received anything els...

Text messages taking hours and days to receive.

Is anyone else experiencing problems where text messages are not received for hours or even days at a time and then multiple messages arrive at the same time.

Resolved! How do I transfer my mobile number to nother provider

How do I get a pac number or whatever it’s called

Resolved! 14 day return

Hi I bought 2 contracts 4 weeks but returned them within 14 days. Why is it still showing on my bill. I had confirmation that phones were received in good unopened order and cancellation successfull.

Resolved! iPhone not updating on 02

I’m waiting to unlock my device 02 said wait 24hrs for it to show on my account , but it still shows the old device ?

Resolved! Phone

Hi I would like to cancel my xxxxxxxxxx number as I no longer need it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! New sim

My phone keeps saying no sim card has done this since saturday afternoon, my bill is upto date! I have been told theirs no reason or blocks to my sim, a new sim card was sent to my address on Monday, said it would take 2-3 days and I still hahent rec...

Unlocked phone still not working with another providers sim?

I have received a message to say my o2 phone has been unlocked but when I try the SIM card from sky it’s says that the sim is not supported, so does this mean it’s not been unlocked?What do I need to do to use the phone again with a sky sim. Phone is...

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