Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stuck at Credit check help

Hi,I need some help regarding an issue with my new O2 contract. I signed up a day ago and besides the initial order confirmation email, I haven't received any further updates from O2.I've contacted customer service , and they keep informing me that m...

cancel contract

Hi, I want to cancel my contract please.

Resolved! Cancel disney plus

I want to cancel my disney plus subscription through O2 but can't figure out how to through the website

Contract should have been cancelled

I have never used SIM card and only took out pay monthly as part of a Virgin Media deal. This expired a few months ago and contract with O2 should have been cancelled. Phone no - [removed] A/c [removed] [mod edit: we'd ask that members don't post sen...

Resolved! Porting

Hi. My old number hasn't been transfered to my new O2 account. I have had no connection for 6 hours and need to use my phone urgently. My old SIM went dead (emergency calls only at Midday today) so inserted my new O2 sim and still have no network ot ...

Resolved! SIM UPGRADE TO 5G

I was recently called by 073080 353863 regarding a free upgrade from 4G to 5G sim.They asked for my email address (which is odd as O2 have had my address for years) and said i needed to open the email and verify the link while he was on the phone. He...

Refund credit from account

There is some credit on my account which I want to refund but am unable to log in, can someone asssit?

Lost phone

I have lost my phone and need a new sim card.

extra charge

There has been an extra charge added to my bill which I have not used. Why am I being charged for this?

eSIM swap from old to new phone

Hi I am about to upgrade my iPhone and have a question regarding moving my eSIM over to the new iPhone. Despite searching online I can’t find a definitive answer. Can I do a side by side iPhone transfer or do I need to obtain a new QR code from O2 ? ...

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