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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250459 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade

Hi, I have just upgraded from a sim only contract to a brand new pay monthly contract. Do I need to cancel that sim only contract or will it cancel itself? Thank you in advance

MT9 by • Level 1: Joiner
  • 373 Views
  • 3 replies
  • 0 kudos

Sim only, order processed?

I was in the process of ordering a sim-only deal, but can't find the right page since I had to verify my email address. When do I know my order has been processed and my PAC code received?

Pauline3 by • Level 1: Joiner
  • 423 Views
  • 2 replies
  • 0 kudos

Resolved! Upgraded (actually a downgrade) and told a soft credit check is now used

Hi everyoneI have been with o2 for around 10 years, had top range phones and iPads.I was on a switch up type contract with an iPhone 14 pro max, I realised I wasn’t using the data and not much use of roaming to the USA etc. So decided will pay off th...

billing

reference number for mobile plan of £29.00 [removed] I have just realised that i am still getting charged for this contract and this finished a while ago and the DD has been coming out my Account for months after. this was a virgin mobile contract an...

Chelle43 by • Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Billing

Why have I got a bill due when I haven't received my sim card or used any service. What am I paying for?

ozzie1 by • Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

undelivered sim card

Ordered sim card last Thursday! Today Tuesday, still waiting to be able to make a phone call...

Reps don't know how to apply compensation by ombudsman

Short story had to escalate complaint about closed account to ombudsman was found I paid final bill.O2 offered £75 compensation for level of service which I accepted however nothing actioned nor does anyone on phone at o2 know how to apply this.where...

My bill

Why am i paying £15.24 per month for just 20GB ?

Gerry1960 by • Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos
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