Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue bill disconnected during covid19 pandemic

Hi, during this corona virus pandemic I’ve tried relentlessly to get In touch With O2 to discuss my overdue bill which I wanted to delay until I receive money. I’ve called 5 times, messages state no one is available. I’ve emailed payments and mycare ...

Resolved! International call through work zoom

Hi I have just revived a text to advise I am being charged £122 for an international call. I have never made an international call so when checking the bill have realised it is due to a zoom work call which my phone connected me to! I cannot afford t...

Resolved! Payment

Hi, I would like to postpone my payment date.

Resolved! How can%20I%20get%20a%20replacement%20sim%20%20during%20these%20times

I need a replacement SIM card O2 are in lock down. O2 only seem to respond by sending out billsAny ideas

Add insurance

I bought a phone about 2 weeks ago from Carphone Warehouse, but now o2 has stopped working with them and I want to buy insurance but I assume I have to do it through o2 now? I have tried to do this online but the only possible way I can find is throu...

Unnecessary charge

Hi I've just check my phone bill and there is an unnecessary charge for a number i dont know and ive checked my call history all the way through and i can't find that number. How do i go about this so i don't get charged on my next bill?

Resolved! SIM swops - keeping number and Pay Monthly vs PAYG Sims

I have an oldish micro sim (O2) in samsung s5 (no nano sim cut out). I have just bought a samsung S10 which takes a nano sim - this phone was bought from O2 and came with an O2 PAYG sim. I want to use my existing number and pay monthly contract on th...

student discount

I have a Totum (NUS Extra) card which should entitle me to a 20% discount on my new upgrade (taken today 06/04/20), i can only find reference to Unidays discount on the MyO2 page.I cannot sign up to Unidays as my study place, Association Of Chartered...

Resolved! Contract finished

Hi. My name is Ingrida Sabonaitiene.My phone number is [Removed]. My contract with O2 is finished at 31st of March. How can i reniew contract. I no need phone.I want only internet

Issue with Contract switching, how to get help.

I do appreciate that at the moment O2 I trying to only deal with urgent calls but my contract ends is a couple of weeks and need some clarification. I had a letter about automatically switching when it ends but not sure what happens to my bolt ons if...

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