Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Disconnected

Hi, I was disconnected last week as I forgot to pay my device plan (I’m a teacher so it’s been more hectic than normal) and as a result was disconnected. Not an issue, I paid, left it 48 hours expecting it to take a little longer to be reconnected, r...

Phone turned off

Hi folks first time posting. My wife's phone appears to be completely turned off with no incoming calls or messages being recieved. She was late on a payment over the last month and this is because she was laid off by her work ( now furloughed) and d...

Bill overdue but they didn’t take DD??

Hi, o2 sent me a message to say my bill was overdue for this month, it should have been taken today by DD but they haven’t taken it and now are telling me I’m overdue. Has anyone else had this and why wouldn’t they have taken the DD as it’s showing a...

Scan mobile number

I have received a text from 07551072736 stating: We are unable to process your latest bill. In order to avoid fees, please update your payment information via: [link removed] Does anyone know if this is this a scam? I haven't clicked on anything

Resolved! charged for airtime why

Why ami suddenly charged £53.95 for airtime I have been on o2since November 2019 and never had this charge before and nothing’s changed contract wise.

Extra Charges

I know this may sound trivial but I have just seen an extra charge has been applied to my account (I have unlimited minutes). When I checked what number this charge related to, it was a call I made to report a crime to the police on the 101 non-emerg...

Top up

Topped up yesterday. Acknowledged on screen but balance not updated. Consequently can not access £10 big bundle today for the coming month. Have had a voice mail to topped up this morning which I can't delete in the usual manner by pressing 3 as this...

Resolved! Upgrading phone

All I want to do is keep my existing plan (which is bare minimum - 2GB data, free texts, not extras: £12 a month) but get a new phone. Yet when I try the upgrade plans it's locking me into payments over years and with a minumum of 5GB data, which I'm...

Emergency regarding no access to the Payment management team!

Hi, my account is in arrears and need to stop my phone being cut off. I have a number of mental health conditions, learning disabilities and autism spectrum disorders, as well as physical conditions. But that is not the point. Because of Covid19, I h...

Upgrade gone wrong!!!!

So I was told I could upgrade, went for the new iPad pro thinking it was an additional line but it's not and now I want to return it. O2 have changed my mobile number to the tablet so I can't call anyone, can't receive calls, there's no messaging opt...

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