Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling new SIM (not activated yet)

Hi, The other day I signed up for a pay monthly SIM. A number has been assigned and the SIM is apparently in the post. I now no longer want the O2 SIM and 12 month contract.Since it's not yet received and not even activated, how can I cancel without ...

4G on my iPad not working.

Hi my 4G is not connected and l have paid my bill the number for my iPad is xxxxxxxxxxxx l need my 4G on for work. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Unable to get SMS from bank abroad

Hi there, I'm trying to login to my Greek bank account and in order to do that they send me a code via SMS. I used to be able to receive the code without a probelm but have stopped receiving them lately. I checked with my Greek bank and the messages ...

Resolved! Renewal

My contract expires at the end of may, Will this be automatically renwed or cancelled? I can't see anywhere about cancelling but i know previously O2 have continued to take money from my account when i'd thought the contract had expired.

charge to mobile

Why cant I use charge to mobile when only spent £12

Move to SIM only deal.

Dear O2,With my contract due to expire soon I am looking to switch to a sim only deal and I have found a deal in the online shop which I’d like to opt for. The upgrade page presents me with ‘£0 left to pay on your existing contract. Upgrade to O2 Ref...

Sim swap issues

I am trying to keep my original o2 number and go from pay as you go to a monthly contract. I have been given the new SIM card however despite texting the 20220 it still doesn’t work. I have tried completing the form online aswell and it still isn’t w...

Pay monthly

First time buying a phone through o2. And on my app it says monthly airtime & then monthly payment of phone?? Only after paying my airline. But do I have to pay money off the phone every month also? Or does it not come out automatically within the ai...

Resolved! Change of plan

I want to change to a minimum possibly payment but the only option is £30/month. How can I do it? Costumer services online isn't working.

eSIM and normal SIM

How do I get the eSIM working on my iPhone 11?. Do I need an eSIM pack from 02?I’ve taken the Physical SIM out of my old iPhone 6s and transferred to my iPhone 11. The 11 is working but the 6s still rings when I receive a call. The O2 website still s...

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