Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order not arrived

I placed an order on Friday 10th April. No email to say it’s been despatched although confirmation of order was received. I understand there may be a backlog but having no answers at all is worrying given they’ve taken money out of my account?

Third party premium charge bar

Hi I have the third party/premium charge as a bar on my account but want it removed and cannot get through to o2 how can I get this taken off?

Resolved! Porting number problem

Hi, I am moving 2 numbers over from Vodafone, one has been ported and had a text (after about 2 days) to say it was being done. The other one, nothing? Can't contact customer services as due to C19 they're too busy and just hang up? How can I resolve...

Resolved! Direct debit

My direct debit was meant to go out on the 11th and hasnt but its saying its paid yet o2 threatening to cut me off I feel so depressed right now

Resolved! Unexpected Charge - need refund

I have been charged £57 (!!!!) for Minutes on last month’s bill and have absolutely no idea why. I have unlimited minutes on my plan, and did not call anyone overseas or spend any time overseas. I’m not able to double check my Feb calls as I only jus...

Resolved! Voicemail & hotspot not working

Since updating my account to monthly sim only, my voicemail and personal hotspot have both stopped working.My connection is also very poor - often I’m unable to stream videos from my phone.

Resolved! Upgraded refresh

Hi everyone So I have had a sim only contract for a lot of months now and when I checked on Friday night it said I could upgrade my device, so I choose to upgrade to an iPhone 11, the upfront cost was took from my account and I had recieved emails of...

Resolved! new sim from upgrade doesn't work

I have just done an upgrade from an old number on my account and have got a mobile broadband device. I requested a new sim as I don't have the one anymore from the number I upgraded. The device arrived today and I put the new sim in and it doesn't wo...

Resolved! Incorrect Account Charges

Hi, I sined a contract on10th March 2020 for £67.00 per month, both my first bill charged at the end of April 2020 £69.72 and normal regular bill £68.80 are too high. I checked online and it has been set up for the wrong amount £57.34 plus £10.66 VAT...

Resolved! How to cancel Bolts on?

Hi guys,Just wondering how can you cancel your bolt ons? So that i would not pay an extra on my account? Try to call their customer service and 202 as well but nothing helps.

O2

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