Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone lost in transit

I upgraded to a new phone on 3rd April. It was due to be delivered on Tues 7th, DHL delivery status was changed from out for delivery, to 'delayed' - today is the14th April, and I have followed the delay up with both 02 and DHL over 5 days, i have be...

Sim only contract

I'm looking at changing to a sim only contract. There's one for £20 per month for 100GB but it says in small print 'ends May 13th'. Does this mean the offer ends then but if I take out the contract now it will be £20 for 12 months or does it mean if ...

Upgrade being processed

So I upgraded my phone on Tuesday morning and everything was fine and confirmation email said next day delivery. I was a bit skeptical about this due to the virus which is understandable.It's Wednesday evening and I've not received a dispatch email a...

Order

My order has been dispatched but I’m unable to track it on my02?

Resolved! Chargers on my phone

I need to find out if they have removed my extra charges

Faulty phone - cancel contract

I have a second line phone for my mum , 9months old. It’s now not working, past 3 weeks it’s been freezing, lagging and a blank screen. I am really annoyed at this now as the phone is now not able to use. How do I cancel my contract as I am not payin...

Anker Wireless Charger - Had it free but doesn't work

Hi All Be aware!!I've just had a new Iphone 7 and O2 offered me an Anker Powerwave wireless charger free of charge with my plan which I accepted. I have tried to set it up today and realise it only works on Iphone 8 and later. Why did O2 not tell me ...

new phone disconnecting during a call

Hi AllI have the new Samsung S20, and it keeps disconnecting whilst on calls. I thought i was hitting a button at first or the other person disconnected but it seems not to be the case. is anyone else having this issues? Also is there another way to ...

Cannot receive text messages from abroad

Hi! Since beginning of February I haven’t been able to receive text messages (different operators) from anyone in Finland. Haven’t changed my phone, checked my settings and they seem to be fine, cleaned my SIM (phone is Apple XR). I can call all thos...

Resolved! My new phone won't connect to o2 network

I have a new iPhone 7 which won't connect to the o2 network. It has replaced my old SE which is still connected, and I don't know if there's something I need to do to deactivate the network on my old phone, in order for the new one to connect?When I ...

O2

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