Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade delivery

I have damaged my old phone therefore I have ordered my upgrade, before doing the check out O2 website assured me that all deliveries are normal and offered me same day delivery for 9.99 which I believed and took. Basically didn't happen and 24 hours...

Disney+ Subscription

Hello I have recently tried to activate Disney+ under my pay monthly subscription however the code I was given said it couldn't be redeemed. As I have access to Disney+ under iTunes until 4th May I decided just to leave it until that expires. However...

Resolved! Change tarrif

My contract has just completed and my job has been impacted by Covid-19 so I need to downgrade my tarrif to something sensible but the only option I have online (website or app) is to upgrade to a £50/month tarriff. I tried contacting customer suppor...

Resolved! 14 day cancellation period?

Hello, I upgraded to a new phone contract on the 11th of April; the phone is supposed to be arriving on the 14th however I have since found a better deal elsewhere. Can I still cancel the o2 contract even after I have received the phone and what is t...

30 day sim only contract

How soon can you give your 30 days notice for this contract. Must you wait until the first 30 days are up?!Thank you

Car sim

Hi, I would like to get a SIM card to put into my cars built I sat nav. The car would then be able to use data for google earth maps and updates etc. Can I get a copy of my phone SIM card so the car uses the same data and the is no extra cost? If thi...

Sim only

So I've just ordered a pay monthly sim only50 gb 20 pounds a month, my question is now am getting a new number right? So as my phone is an unlocked phone and fits any sim, I take when I get my new sim card through the door do I just put it in my curr...

2x iPad Pro order not received

I ordered 2 x iPad Pro (2020) on Saturday afternoon, selected delivery for Tuesday 14th. All confirmed. I realised after ordering that my old email address was being used, so I updated it. However I didn’t receive any email confirmations, assume they...

Unable to contact one number

Hi I have just moved to O2 and now can no longer contact one number... my wife. I have chescked that she hasnt blocked me, I have put my SIM in a different phone and couldnt contact her, I have updated my Iphone and have carried out all the guidance ...

Order not recieved

I ordered something on 9/4 understanding it was bank holiday weekend and next day delivery was 14/4 yet I'm still to receive my item.. Anyone else had issues with delivery? On my o2 tracking it says that the status is complete

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