Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

done the setup a payment plan and its still saying pay outstanding balance

essentially what the subject says i set up a payment plan on my account last night and it still says pay outstanding balance is this normal

Paid bill

It says I haven't paid my bill for July but I have paid it on Thursday. What do I do?

Contract

Passed eligibility then told was declined, also a virgin media customer and was told could upgrade

direct debit

I want to change direct debit bank account details

Resolved! eSIM

I need help putting my mobile number in my new phone

Bill

I am just wondering if I could make a payment plan with my bill and pay 25 a week starting next week

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

Want to do switch up but have no ID in date

Hi I would like to switch up my phone but my passport is out of date will I be able to do it please thank u

Resolved! Retroactively apply Bolt on?

Hi I had to make a call to the US a couple of days ago and didn't realize how expensive it would be. For a 27 minute call I was charged £80. Is it possible to do an international call Bolt on for this billing cycle to apply for that call?

Canceling contract abroad

I’m in Vietnam right now, I need to cancel a contract. I can’t download the my o2 app, I can’t call 202, and there seem to be no other options to contact customer services. Please help

O2

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