Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have my pac code and STAC code

I am changing my number from vodaphone pay as you go i have code 02 customer service is offline at the moment so can't get through need to change my number from vodaphone to o2 new customer I am would want same bolt on with my old number

Potted number and can’t sign into my o2

Hi,So I finally ported my number over from 3. All good there, but now I can no longer log into my o2 account. On line and on my phone just comes up with an error.Any advice would be appreciated.Thank you

Paying your final bil

Dear Sir or Madam,I hope that all is well.I ended my o2 contract and received the e-mail with the final bill.Since my Direct Debit is not active and my O2 app is disconnected, I am not able to pay the bill. Can you help me?Thank you.Best regardsPS: I...

Haven’t received my new phone

Hi I upgraded my phone at the weekend with delivery due on 20th April. I have been changed to the new tariff but still not received my phone. DPD are showing they received it on 19th April at 23.57 and that it is on the way to the local depot but the...

iPhone 11 Red

Hi I’ve got a question, Last week Saturday I ordered a red iPhone 11 and I picked next day delivery. It was supposed to be here on Monday but till now I haven’t received my confirmation email nor the phone.

What happens to my O2 Insure Damage Cover and Tariff f I put my sim into a new phone?

I'm thinking of buying the new iPhone SE. My Device Plan has been fully paid off. Right now I'm paying an extra £9 a month for O2 Insure Damage Cover for my current phone. Does this automatically carry over/apply to my new phone once I make the switc...

Billing scam

I received a text message from 07917239648 O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [mod edit: removed to ensure safety]I clicked the link on my iPhone but didn’t enter any inf...

Does Disney+ £2 discount not apply with O2 Open discount?

Hey, I have an O2 Open discount applied to my monthly airtime bill,I also have subscribed with O2 for Disney+ and thought i would recieve another £2 discount on my airtime bill yet this is not showing up on my discount section in my bill breakdown. D...

Resolved! Bill payment

Hello I just gotten a text from O2 that I need to fix my payment details otherwise I will be charged extra fees. Now, I don't quite understand it as it was never an issue and upon checking again my details are still the same. I'm wondering though it ...

Refund on old account

How long does it take to get my refund from my final billSpoke to customer service and they said would be credited to my new account

O2

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