Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrades

Hi I’m currently on a 12 month contract which ends in October BUT if I upgrade to a 30 day contract does that mean I can leave 02 in 30 days?

Ordering sim card for new phone

Can anyone help? I have been trying to order a new sim card for over a week now and have not been able to speak to anyone at 02 as lines are 'busy' and there is no facility for ordering 'online' unless I want an upgrade. If I purchased a sim would it...

3G/data not working.

I have over 3gb left of data to use this month and my roaming has just stopped working for some reason? My app has told me how much I have left but it will still not work on my phone. If anyone knows why this might be that would be great. Thanks.

Resolved! Change my number

Change my number

exchange new phone

I need to find out how to exchange a new upgrade which I am not happy with to another phone but can't seem to get through to o2.

Resolved! changing number due to harassment

HI , can someone advise how i can change my o2 number as i keep getting harrasment calls etc i want a new number pay monthly . due to covid i cant phone o2

Text charges for text messages I've never sent

Hi, hope someone can help, although this really is for O2 customer service. I'm currently in Morocco and just noticed my O2 bills are higher than they should be. I have what looks like daily charges for text messages I have never sent to anyone, let ...

PAC Code

Hello, on Tuesday I got a new pay monthly sim and requested the PAC code from my original provider (three) I filled out the transfer a number form on the 02 website straight away and was told this would take 24 hours.When I received the sim in the po...

Receipt/invoice

Is there any way I can get a receipt or invoice to prove purchase ? I’ve misplaced mineThank you

Bill increase

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly. And I never use it for texting or calling. Could you explain please how this happened th...

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