Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

It’s proving impossible to login on my mobile broadband sim to change payment details

Have been trying for days to login using data sim phone number to change payment details just says it doesn't recognise the number given and it's impossible to call o2 to ask

Resolved! Huawei promo

Hi all, can somebody please help, I've just upgraded to Huawei P30 Pro & the last 2 days trying to claim free ear buds promotion, they keep asking for proof of purchase and delivery note, all I got is screenshot of my order on My O2 app. Not good eno...

Ordered the wrong colour

can someone help me I've just placed an order as a surprise for my gf but ordered the wrong colour hand set

Resolved! S20 Ultra Pre-Order

Hi, So I Pre-Ordered a Samsung S20 Ultra in store on the 29th Feb 2020 as part of an early upgrade. I paid a £50 deposit in-store for the Pre-Order and recieved a text message straight away confirming the order with a reference number and telling me ...

Resolved! Payg credit

How long does it take before credit from my payg plan show on my new pay monthly bill

Add a third device

Hi, I recently brought me and my daughter a new tablet I went to order my son one today and said I had reached maximum amount. Just read about family plan. Could this be done so it will allow me to get a third device

Sony Xperia free Sony TV

Hi there I upgraded to a Sony Xperia to be able to receive a Sony TV but nope I've received my phone tried to do all details asked for thought I was done waiting on TV nothing has come yet I have all paper work ectr for proof if someone can help plea...

sms text to czech from UK

Hi, Having issues replying to a text sent from a friend in Czech Republic, its; coming back as failed to send with message details error code 8.I've checked the message centre and its using the correct one for pay monthly.I have the international cod...

Upgrading question

Hi i can upgrade my contract I have a phone contract at the moment. I do not wish to change my phone or my sim card. But I am in need of a tablet for my son for school. But when I go on tablet options it only gives me options for a simcard deal. And ...

Resolved! Apple ID

I keep receiving update message telling me to update Apple ID I put in password screen shows updating I am then asked to enter passcode I close settings only for a short time later receive same message This has been going on e for a week

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