Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 sent a faulty phone

I received my Samsung S20 Ultra 512gb it came faulty so I rang 02. I was told it was out of stock so I would have to wait for stock to come in meanwhile I could keep the phone to use for calls as I didn't have a phone. I've been waiting for 2 months ...

Can’t make or receive calls

My phone is not allowing me to answer or receive calls. Have checked setting and microphone and all seems ok

Disconnected suddenly with no warning after 20 years custom - DISGUSTED

I have been a o2 Pay Month customer for 20 years and am extreamly sad and dissapointed. I work in Event Catering as a Freelance manager, and like many hospitality worker I lost all my regular income at the very early stages of the Covid19 breakout. I...

charged for picture messages

I pay monthly charge for picture messages but this monthly been charged separately for each picturewhen I pay monthly add on for 50 picture messages

Resolved! Upgrading iPhone

Do you need a new SIM card when upgrading through o2 refresh? Or do I just use the one from my old phone?

No signal

I have minimul to no signal where I am how is that even tho there's a signal tower pretty much over the road? It's pathetic if this carries on I will have to cancel my services as I can't use them half of the time anyway

Delayed Delivery

Hi I hope everyone is keeping well. I ordered a new sim to switch over from my older service provider to O2 but the sim hasn't been delivered yet and it's been over a week since I received the 'your order is on the way' email. I've tried to contact t...

Resolved! Spend cap

I want to change my spend cap, however whenever I try calling 202, I get told calls can’t be taken at the moment and when I go on live chat, it says I’m outside the opening hours. How can I change it without speaking to someone? Thanks

Unable to receive texts after a handset change

I have just changed from a Huawei P20 to a Samsung galaxy S20 and received a new sim from O2. Everything works OK but I can't receive texts. I can send them though.I've checked the message centre number and it's correct. I can't get help in the app b...

Discount

I work for Asda, on my last contract I got airtime discount, on my new contract the discount hasn't come off this months bill, is there any reason why this is?

O2

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