Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Delayed Delivery

Hi I hope everyone is keeping well. I ordered a new sim to switch over from my older service provider to O2 but the sim hasn't been delivered yet and it's been over a week since I received the 'your order is on the way' email. I've tried to contact t...

Resolved! Spend cap

I want to change my spend cap, however whenever I try calling 202, I get told calls can’t be taken at the moment and when I go on live chat, it says I’m outside the opening hours. How can I change it without speaking to someone? Thanks

Unable to receive texts after a handset change

I have just changed from a Huawei P20 to a Samsung galaxy S20 and received a new sim from O2. Everything works OK but I can't receive texts. I can send them though.I've checked the message centre number and it's correct. I can't get help in the app b...

Discount

I work for Asda, on my last contract I got airtime discount, on my new contract the discount hasn't come off this months bill, is there any reason why this is?

o2 open code

Hi, Is anyone having problems claiming their o2 open code? I've got through egistration and validation stages but the website won't let me add my discount due to technical difficulties. I've been trying for a few days and I'm not sure who to contact....

25% discount refresh

Hi, i have a current contract with o2 and i am a blue light card holder meaning i am eligible for 25% off my airtime. Does any one know if this is only for new contracts or can this be applied to current contract?

Family plan

I have had my o2 contract for nearly 20 years now and I got my son and daughter on my “family plan” they were 20% off my son and 30% off my daughter till I changed there contracts anout 3 weeks ago. Unfortunately now they are 10% off the first and 20...

Contract question

Hi. So my contract nearly finish. How can I cancel is?

Changing my bundle date

Can I change my bundle date.A new bundle is not added until the 11th of May.Can I change it to today's date

Resolved! Charged for a contract I haven't started yet?

I am in the process of moving from EE to O2. I preordered the new iPhone 6s in a Carphone Warehouse store last week and was given my SIM card on the spot, but will obviously collect the phone on release day. The SIM card hasn't been inserted into any...

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