Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Seperating accounts

Hi, I have 2 devices on pay monthly. 1 is used by my son and the 2nd my own. Both are billed together and I was hoping to be able to seperate them into seperate accounts so each can have its own direct debit. Is this possible?

First bill not pro-rated

Hi, I joined O2 on Apr 15 yet was charged the full 20 gbp for the month of April. On your website it states first bill would be pro-rated, which clearly didn't happen in my case. Can you please explain + refund the overcharged amount. Thanks, Tim

Resolved! Overpaying airtime/ bolt on bill

Hello, This month I have purchased two bolt-ons, these will be added to next months bill. What I'd like to know is whether I can make an overpayment of my airtime bill now to the value of the bolt-ons that I have purchased to ensure my bill next mont...

O2 unusual decline in data use?

My O2 data seems to decline very quickly despite moderate use. I used to be able to survive on 10gb a month, then suddenly I needed 20gb despite the same levelOf use. Recently 20gb was not enough and I upgraded to 40GB. I’ve been at homeAll during Ap...

Tethering question

I currently have a sim only deal which i have had for a while and am not tied into a contract. I recently bought myself an iPad pro wifi only. I would like to sometimes use this iPad when i am out and about so i was thinking about upgrading my sim so...

Resolved! contract

if i pay off early my device plan can i then change my monthly airtime plan to sim only

Fraudulent transaction

I have paid the invoice for the previous bill, which I and I have been charged for something which I never wanted or even heard of. I have

Contract is up and want a new SIM only deal, not an upgrade

Hi,Basically my contract is up and I'm really happy with my device. The upgrade options for changing tariff are ridiculous as they're more than what I'm paying now! However, there are some good deals for new SIM only contracts which are more than hal...

Not receiving text messages

Hi,I recently upgraded from a Hauwei phone to a Samsung Galaxy Note 10. I took the sim card out of my old phone and put it into the new one. I installed an app that sent a code via text message, which was fine, but since then I have not received any ...

Bought tablet on offer but my old tarrif

Just bought a tablet on offer and it said I would have 500MB and 25 txt on it , which was fine. As soon as I made the order my tarrif on my mobile phone changed and now I'm left with this shocking tarrif on my phone, with zero free minutes, my 25G da...

O2

Forum Posts