Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing contracts

Hi, I want to update both my monthly sim only contract, and my sister's (that she has just completed and is now paying an extortionate amount for not much data), to the 100gb for £20 offer on now. As live chat is down and Upgrade offers only seem to ...

Resolved! New Samsung S20

Hello, I have just received a new Samsung S20 in the post to replace my old phone which was on the O2 network. I want to keep my old number and have started filling in a form on the O2 app but it asks for the new number. I can't find this anywhere bu...

Apple watch 5 no data

I upgraded my apple watch sim yesterday by adding an apple watch 5 recieved it today but when i try to connect it its says theres a problem ref code 04 i cant contact 202 as they are not accepting calls i have reset it twice still saying the same ple...

recieving text messages

is there any news on the horizon about the samsung s20 5g not recieving text messages, i activated my sim 50 hours ago and it is still not working, I cant access the app i use for work instructions or use my online banking, i can see this is a known ...

Resolved! Visual Voicemail

Hi, When using visual voicemail on my iphone, do I need to keep my mobile data on for it to work? I am finding when my mobile data switched on it seems to get drained really quickly, and I go through my data.Thank you. Ellie

Resolved! Vat

Why has my vat gone up?

Sim swapped, no phone service

I've been having problems with my sim card for a couple of weeks, my phone (XS Max) kept suddenly not recognising it altogether. Last week I was walked through a number of checks and it was decided to send me a new, replacement SIM out. This finally ...

Cancelling tariff plan but not device plan

So, I am getting increasingly annoyed at the amount of money I am being charged for so little... When in comparison to other companies.I am happy to carry on paying for my phone, as that is what I'm contracted for, I can change my tariff whenever I p...

Multi Media Messaging MMS

Whilst I do receive some MMS (picture) messages directly, for others I just receive a text alert from O2 telling me I have a media message and have to access it via the O2 website using my mobile number and password. When I do that, I see that there ...

Upgrade

Good afternoon

O2

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