Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Visual voicemail on 6s plus

I’ve upgraded my sim only as I had sim only before got more data this time but I’ve lost my visual voicemail how do I get my visual voicemailBack!

Porting number

I applied for a SIM only last week and provided my PAC code in order to keep my previous number and it hasn’t been ported over, I know they don’t occur over the weekend but how long will it take?

Exchange

Hi,I bought an Apple Watch series 4 today and it is due to be delivered today but I didn’t check the prices on the series 5 and they are very similar. How do I go about an exchange in these hard times? I tried ringing but every time I end up with a m...

Query on a upgrade with cashback deal

So I upgraded my phone on the 8/3/2020. When i upgraded i did it early and paid the remaining on my old device so I could get bonuses that were on offer at the time. The deal i went for was upgrading to a Huawei p30 with the offer of £100 cashback an...

My bill is wrong.

I pay monthly and this months bill is nearly 5 times what I usually pay. I have gone through it and it is definitely wrong. I have tried phoning but it says they will only talk to you if it is an emergency. Is there any other way of getting in touch.

Apple Watch Mobile Data

I bought an Apple Watch Series 5 on Friday 17th, which was delivered yesterday. I have set everything up apart from the mobile data. When trying to do this, I get the following message "Oops, something went wrong. Try again and if the problem contuni...

Change start date for pay monthly

Hi, apology in advance if this question has been asked but due to the virus O2 customer service isn't available for the question I have. I ordered a pay monthly sim and received it today. The pay monthly has started but I wanted it to start in a mont...

Do Apple watches display in recent orders and come with tracking?

Hello, Decided to pickup and Apple Watch, just curious as to whether or not they show in recent orders and if they come with tracking or not as I saw something on the site that made me think not all products are trackable? The site seemed to suggest ...

Using my dual SIM samsung to add a spanish PAYG SIM card

Hi. I have just upgraded to a Dual SIM Samsung phone. Can i install a Spanish Pay As You Go SIM as a second SIM for use when I am at our holiday home?. Thanks

Resolved! Porting my number to o2

Hi,So got my o2 sim on Saturday.I did input pac details on my application, but was unsure if it was accepted, so on Saturday when i recieved my sim i also completed the online form. I've not recieved any aknowledgment that this request has been recie...

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