Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extra allowance suddenly stopped

Has anyone had it where their free extras have suddenly stopped? I get 10gb and I also get 40gb free until 2021... i noticed this month I've only received 20gb free ...

Resolved! End of contract

I am about to pay the last bill on my phone.. i do not wish to keep the sim and continue to pay for data or minutes etc. will this cancel on its own..

Cancelling order

Hello I was wondering if anyone could help I ordered the wrong phone for my upgrade today cancelled it ten mins after they said it has been cancelled and it says still out for delivery and showing up on my app I have rung three times today to cancel ...

Resolved! Contract Payment

The money for my contract has not been taken out I’ve set up a direct debit it has been working just fine up until now

Resolved! Keep same number

Hi can I keep my number

Resolved! Free gift samsung watch

Hi I have just upgraded to a samsung s20 how do I claim my free smart watch

The update the phone turned off and in no way can I restart it

Hello I turned on the software update and during the update the phone turned off and in no way can I restart it

Resolved! Contracts for teenage daughters

I want to switch both daughters from three, can u so that and add o to my account ?

Resolved! Error 500 cant top up online.

I have a pay as you go account. Been trying to top up online for days now all i get is the error 500 page and a picture of a cat holding a stick in its mouth. Tried chatting to online support tried using different browsers different computers all wit...

Invalid sim

My phone is suddenly showing that my sim is invalid, when it was fine 2 hours ago. I have looked across the O2 website and cannot find any useful help at all. I have tried phoning the helpline from my landline, and have not been able to speak to anyo...

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