Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extension of rollover data?

I am on a monthly contract which includes 10GB of free data. I paid for an additional bolt-on 8GB of data as a one-off knowing that any data I did not use would run over into the following month. This was paid for in my April bill so any unused data ...

Upgraded

I just spoke to one of your team on the phone and i set up to upgrade to a new phone, she told me to use o2open and i went to check it out. I forgot if i have to do it on this phone or on the new phone. I did tell her im going to keep the same number

Wrong item sent

How do I get my Survivor phone protector replace to one I requested, namely iPhone 11 and one for a 10 which does not fit.

Wrong charges

Hi, Can someone help me please. I've just looked at my new bill and have noticed I am being charged for 2 syncs for the same number I use for my apple watch. I'm being charged sync-1 £4.98 and sync-2 £8.34 when I only have the one watch which is link...

Bill

Why am I being billed already when I’ve not received my SIM card yet?

Talking to a human

I have a huge bill even though I didn’t leave o2 when I changed my phone. I’m trying to ring, text, chat anyway at all to “talk” to o2 about it but it’s impossible! Messaging is off and they will only talk on the phone about upgrading. Nothing else. ...

offers for Talk Talk customers

I found a link to O2 on TalkTalk my ISP Is said there where offers for TT customers for Mobile accounts. It linked me over and I found the offers one. One ( for instance ) was £6 for 3GB and 1000 min. I selected this offer and whent to check out. It ...

Resolved! Final bill

Hi, how do I get my final bill to pay off rest of contract. I'm leaving early

Direct debt

How can I change the date of my direct debt

Resolved! Xperia 1 II

Hi, I just pre ordered the Xperia 1 II on refresh. The device portion of the contract is paid for as I paid upfront for it. Am I able to switch to a cheaper sim only tariff once I receive the phone? Thanks

O2

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