Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 sim which is not used and still O2 company made me defaulter and effecting My credit report

in September 2023 I got Virgin broadband connection along with that I got O2 sim and I return that sim in 14 day return policy and sim got disconnected and but in my credit report it was showing monthly bill not paid and it was showing defaulter and ...

Returned phone

I returned an upgraded phone last week a couple of days after receiving it via the link from the O2 email via Royal Mail. Tracking has recorded that the phone has been delivered to O2 but it still says the return is being processed. I phoned to ask h...

Payment

Hello there, I am currently going through some financial difficulty so I paid my phone bill in advance a couple of days ago to ensure the payment wpuld be made for this month, however I have now seen my account in arrears due to the fact you have tak...

Refund

Hi, I’ve just tried to get a contract with you and I’ve paid the upfront cost of £49 and then it’s said I didn’t pass the credit check so how can I go about getting a refund seems as the phone or charger isn’t coming

i have been given a new number for a new sim, but i sent a pac code to keep my old number. How do i

Hello i have sent a pac code to keep my old number but you have advised i have a new number and the sim is being sent. How do i switch back to my old number. Thank you

Bill history

I want to download my bills from August until December for my business accounts. But I get a message saying that this is not possible at the moment. Is this just a current technical issue with the website?

Cancelled account

Hi, I recently updated my account ( new contract ) however I’ve cancelled my direct debit as I was told I can do so and got an email which isn’t clear to me. Is my new contract cancelled or is everything remaining the way it was ? thank you

Cancel Account

Want to close o2 account.

Resolved! Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Over charged

I've been charged £18 for calls I have not done

O2

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