Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Taking out a new 02 contract from a pay monthly to a third party

Hi, I've been back and forth speaking to customer services for 02 and third party sites for a few weeks and don't seem to be getting anyhwere, hope someone can help! I would like to upgrade my phone/contract as my current phone has a broken screen an...

Blue Light Card

Hi , I was about to upgrade my refresh contract using a code obtained through my blue light account. I have entered this at checkout, and it says the O2 Open discount 25% Airtime discount and £0.00. How do i know that this discount will work? its upg...

proof of phone purchase

I need proof of phone purchase pdf doc in order to make an insurance claim. How can i get this. regards

Keeping old number and cancelling contract from diff provider

I have moved to 02 gave them my PAC code at time of ordering and was told they would cancel my other contract and port my old number. How long does this take? It’s been a few days now.

Stupid O3

So I keep getting emails and calls from O2 saying I need to pay a termination fee. Even though my contract ended in March. Key word being ended. They didn't call me to upgrade or anything. Carphone warehouse did the one I had the contract with but I ...

Change name on bank account and details

Tried ringing numerous times and can not get through m, every time it says I can do it on the app however you can’t!I want to change the name on bank account and details but it doesn’t allow a name change on the app !! How on earth can I do this if I...

Update credit agency with device plan paid off

How do I get o2 to update my device balance with credit agency. Showing out of date information

Why is O2 the most expensive mobile service provider around?

I've been with O2 since BT cellnet, but over the last couple of years, I have gradually noticed that all other networks have much better deals around. Could someone tell me what is so special about O2 that allows them to charge higher than other prov...

New sony Xperia 1 mkii

Hi I've had the new sony delivered yesterday and haven't had any signal since only WiFi. Can anyone help please

Resolved! Double bill with new phone

I finished my contract on the last day and started a new contract on the same day yet I am being billed a full month for both contracts. How can I be billed for a full month on my new contract when I did not have the contract for more than a few hour...

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