Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor data performance.

I upgraded my data package for my iPhone from 15gb to 100gb for the £20 deal. I don’t think that it is running or performing as it previously did. Do O2 slow you down in this deal, has anybody else experienced this? ThanksRich

Cancel upgrade

I went to o2 shop for upgrade and got a iPhone se as I am iPhone 7 but been looking into it and can get a iPhone 11 online much cheaper but every time ring o2 say closed as am busy. Someone help plz

Payment regarding my bills

OHello I need to speak to someone in regarding payment management team regarding my bills. I tried to call them several time and they ended the call lots of times. I don't know what is happening. Can someone get back to me I really appreciate it.

Upgrading

I've just upgraded my contract and I am not sure as to whether I need to cancel my direct debit for my previous contract or if that is done so automatically. Any help is greatly appreciated.

Valid ID

I don’t have a passport and I am medically unfit to drive or get provisional can someone please tell me what other ID is valid as I wasn’t able to collect my upgrade today because of this.

Disney plus

When will I get my Disney plus code for 6 months free?Included in my order but not received a message advising the code

Phone on O2, but not purchase directly with O2

I am about to upgrade my phone, which is currently an O2 contract. However, the phone I want is a lot more expensive directly through O2, so therefore I am buying from elsewhere, but staying with O2 network. Obviously, I want to keep my existing numb...

wifi calling changed? Now needs mobile signal 1st

I'm back underground where there is no coverage (been a while). This time wifi calling won't establish. If I go back to where there is coverage then fairly quickly (no idea how quick this needs to be) go back under and connect to wifi then wifi calli...

Resolved! Living in the Isle of Man

I'm currently living in the Isle of Man. I'm due to upgrade but have yet to update my address. Can I still be an O2 customer in the Isle of Man? If so do i just update my address and process my upgrade? TIA

Resolved! 3 months into new contract & want to cancel

Hi, I am only 3 months in to a 24 month contract but want to cancel the contract. I understand I will have to pay termination charges of about £400 but how do I actually pay off this contract? And can I keep the phone after I cancel?? Thanks.

O2

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