Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account Barred - Unable to contact customer services

I've just received a text from o2 saying I've sent a higher number than normal texts and that my account is barred. I'm trying to ring the o2 customer services on 03448090202 but the automatic voice keeps directing me to the o2 app, which I've alread...

Upgrade to sim only (keeping same number)

How can I upgrade my current plan to a sim card plan while keeping the same number? Is there a way to do it online or do I need to call o2 to do this?

Porting help

I've tried submitting the porting request form to move my mobile number from another provider to O2. After lots of attempts I keep getting an automated message which rejects the request due to security checks - although I am not aware of any in my su...

Spam call from Africa

I have been charged from a call received from Africa.They keep bombarding my phone with calls.Unlock them each time but they just don't stop,I know o2 are on lockdown so they can't help me.Any ideas.

Resolved! Travel

I am travelling to Greece next week from Scotland. How much per day will it cost to make calls or send texts or even just use my data? Thank you.

Resolved! Changing tariff when you have an add on

I have 15gb of data and I get 15gb of extra data until my contract changes in October. If I change my tariff beforehand (I need more data) will I lose the extra data add on?Thank you

Phone calls and data dropping

Hi, I am having problems with 2x O2 phones, both are dropping calls and data is poor, I have spoken previously to O2, they have advised that there are 4 masts in my area and the phone is getting confused, which us fine, but it still leaves me with th...

Voicemail

Why does my O2 voicemail keep reverting to defaults, answer message and PIN? I don't use it often but it should be secure and reliable as O2 charge us. A quick Google suggests this has been a known issue for years, a security issue, which has been ig...

Speaking to a person

I'm trying to contact 02 as my bill is over due as due to the covid 19 & having problems with my bank I cant pay my bill but dont get paid for just over a week does anyone know how I can speak to an actual person instead of being hung up on by the au...

O2 open registered on different account

HiI have registered for O2 open on different account and bought the device on different account. Is there a way to apply the discount?Thank You!

O2

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