Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Internet doesnt work via 4g

Hi - ive been having problems for months with internet working when i leave the house and wireless connection and am trying to use 4G. Little or no service

Can I hotspot from a pay & go sim card?

I want to put a pay & go sim card on my phone can I hotspot it?

Resolved! Bringing my number to o2 with me

I’ve just switched 4 sims from three to o2, got my pac codes to take the numbers with me. Everytime I try to transfer my number I get an email saying it can’t be done. Can I phone someone so they can do this for me?

Premium texts not working

Hey. I'm receiving marketing texts that are annoying as hell. There is a 5 digit number to text, to make them stop (60777). I also tried to enter a competition that had a 5 digit number (63103). Both come back as failed. Ive no problems with texting ...

Changing my direct debit details

Hello I would like change my direct debit details for my three phones I have with yoxxxxxxxxxx xxxxxxxxxx xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Change name and billing of phone

Hi I was just wondering if I’d be able to change the billing name and bank details to my phone.

Resolved! iPhone 7 problem after upgrade

Staying in Guernsey when I upgraded to a sim only deal yesterday. Since then the phone hasn’t worked using data, only with wifi. I am showing signal bars and 3G (not 4G) but out of wifi range the phone just doesn’t work and says ‘not subscribed to a ...

Resolved! Changing my billing date

How do I change the date that I whont to pay my bill as I it’s set for the 16 th I’ve every month but I whont to change it to 25 th every mouth

Why did O2 cancel an upgrade

Hi, My O2 contract is up on July 27th, I have been getting messages for early upgrades for a while. I got a much much offer from a 3rd party phone provider, still on O2 network, but O2 declined the contract. Any suggestions why? (I cannot see any con...

AKG headset

I bought a samsung tab s6 lite on 01/07/20 which were advertised with a free pair of AKG wireless headphones. However, when I went to claim the AKG wirless headset on the samsung website the promotion had actually finished the day before 30/06/20. I ...

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