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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237739 Views
  • 2 replies
  • 2 kudos

Upgrade Query

Apologies as i'm sure this is covered elsewhere but i noted 20k + queries when i typed in "Sim Only" so figured best to ask. Currently on a Pay Monthly phone contract that is due to end in just over a month.Phone still works so i'm pretty sure i'll j...

JHW2010 by • Level 1: Joiner
  • 472 Views
  • 2 replies
  • 0 kudos

Cancelling Rolling plan in 02 app

Hi, I have moved abroad and would like to cancel my Rolling plan. The instructions are to do it in the app or call to +44 344 8090202 When calling there is first a constant ringing sound, which changes to busy signal. I also cannot find the cancel bu...

Wilhelm by • Level 1: Joiner
  • 663 Views
  • 7 replies
  • 0 kudos

Bolt on

Hi,I’ve accidentally added a data bolt on twice and just wondered if I could cancel one?

Sim Swap order stuck

So, I have an order for a sim swap, the sim has swapped and currently working on the new sim but the order has been sitting for 2 weeks as processing... anyone know quickest way to get it marked as complete?

CorGre by • Level 2: Apprentice
  • 240 Views
  • 1 replies
  • 0 kudos

Wrong bolt on added

Hi, I’ve been trying to add a bolt-on of data but each time I pick 8GB, it tells me I’ve added 100MB instead. I tried adding again, but I’m not sure if I’ve paid twice? Can you check I’ve added 8GB and if I’ve done so twice, cancel one of them?

Shm00 by • Level 1: Joiner
  • 393 Views
  • 6 replies
  • 0 kudos

eSIM stuck on processing for over 2 days.

Per the title, requested an eSIM through a new (to me), factory reset iPhone 13 through the settings > mobile network settings. Physical SIM was working correctly so I shouldn't really have bothered trying, in hindsight.Signal dropped immediately - u...

Benz3ne by • Level 1: Joiner
  • 2799 Views
  • 8 replies
  • 0 kudos

Blocked Sim card

You have blocked my phone following a garbled phone call. I am waiting for a replacement Sim card as per your e-mails recently.Can you please unblock the phone and tell me if you are sending my new sim card . Susan Beal

RB_78CV by • Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos
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