Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data not working for months

For months my data has not been working.What O2 services have asked me to do and I’ve done: I have restarted the phone, restarted the network settings, vOLTE 4G is on, WiFi calling is on, data is on, mobile roaming is on, the tariff has been renewed ...

Resolved! Apple Watch

Apologies if I’ve missed something obvious in the forum or O2 website but as a potential new customer I can’t see an answer.I want to join O2 and buy a cellular Apple Watch (I have an unlocked compatible iPhone and will probably buy the watch direct ...

O2 Recycle in store

Can you still do an upgrade in store and use o2 recycle so your handset is handed in to cover the outstanding balance on your current contract. I have done this in the past but a friend told me they don’t do it anymore and you have to send it away an...

Resolved! Number change

How do I go about changing my mobile number

Resolved! NECTAR

does anyone know how to collect nectar points on o2 pay monthly plans?

Default ruining chance of mortgage and o2 not responding for over a year!!

HelloIs there anyone who can help get the credit referrals team to contact us? We have been trying to find out why a paid and up to date closed account has been defaulted but after a year of emailing nobody is coming back to us.We want a mortgage but...

Resolved! Phone number

How do I get a phone number for o2 so that I can change my bank details please

Resolved! Can’t receive incoming calls

I’ve recently joined O2 and transferred my number from EE. Today my transfer has happened but I can only call out. I’m not receiving any calls on either my transferred number or original O2 number. I’ve followed all the guidelines and registered my n...

Resolved! Number not been changed in 48 hrs

I have hjust joined O2 but I do not want to change my number, so I contacted customer service 2 days ago. they said they would carry that number over in 24hrs, but this has not been updated and it has been over 48hrs. I will not be changing my curren...

Galaxy Z Fold 2 - stock query

Hi all Put an order through last week (Thursday) for the Z fold 2 in black. It said stock would be delayed and delivery would be within 1 week. I wanted to know how I should read this. Does it mean within 1 week as in they know stock will be in withi...

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