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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237233 Views
  • 2 replies
  • 2 kudos

Ordered phone upgrade online for next day collection - store told me I wouldn't receive till Tuesday

Hello, I chose a phone upgrade as my phone screen was severaly damaged. I chose collection from my local O2 store as the online system stated I could collect on the 24th of August 2024 and that the phon was "in stock". I then checked further on O2 an...

Woodwardk by • Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Phone pick up

Ordered a phone a few days ago and email says pick up date will be today will I get an email to tell me it's in store or should I chance my luck and just see. I've received text messages telling me order has gone through and a text message about bill...

Person by • Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

End my airtime

Hello, I have finished paying my device but I want to confirm that I can cancel the airtime with it

HollyV91 by • Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! International travel

I would like to have information about travel inclusive ultimate as I’m travelling to India

LJ6 by • Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Sim Only Upgrade Loophole?

Anyone know if the loophole in sim only upgrades still works or has been fixed with 360? You used to be able to upgrade from a sim only plan to a sim only plan anytime and this means if you were in a 12m or 24m sim it let you click upgrade, select a ...

Sim card not active

My number ************ not registered My temporary number phone ************ should be changed to ************ with 50Gb [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Witkowski by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Lost click and collect order

Hi all, So I upgraded my phone via a pre-order for the Google Pixel 9 to collect in store on 22/08/24. Up until this date, my order tracking says ‘Processing’ and ‘In Transit’. I’ve called the store and they say despite having received deliveries, my...

Cancel my sons contract

My son wants to pay his contract off and leave o2 without upgrading can we do this please

Ghosty by • Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

billing

My line was taken over by another company and o2 have still been billing me and i can’t get through online or by phone ?! any ideas how to help I’m really annoyed

Kingjohn by • Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

mobile contract

Can I leave this contract at the moment?

frank8 by • Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos
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