Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I get a replacement SIM?

I am extremely frustrated by O2 and think the easiest way to resolve this it to switch to Vodafone. I have (what I think) is a very simple request: I need a Nano SIM for my new Iphone11. My current iPhone6 SIM is too big and there is no cut out for t...

My surname has been misspelt

My surname on my account has been misspelt, what do I have to do to correct the spelling

Cancel O2 contract due to lack of signal without phoning up

HiI need to cancel my contract as I have no signal in the house or village where I live, despite the website saying there's good signal on my postcode.I've tried changing to 3&4G but still no signal and my phone works in other locations.Does anyone k...

Resolved! First Bill

I received my SIM this morning and i have downloaded the app all seems to be working fine however i am a little confused by the info - Your Bill arrives in 29 days on October 25 Last airtime bill - bill period up to 26 September payment due 10 Octobe...

84222 scam

Have been defrauded out of £50 (spending cap) for texts I received from 84222 I did not sign up to anything or call that number

My number has not been transfered

Hi there I have had a new phone with a new chip I have alwasy been an 02 customer so thought it would be simple to keep my new number, and the new phone did work straight away until this morning where my network was no longer available and I can only...

Resolved! Apple Watch/ direct debit

Want to get an Apple Watch, and I can’t do this without a direct debit. I would like to set up a direct debit for the 24th of each month

Resolved! Disney+ Extra

Ok so I just signed up to a new contract and activated my Disney+ 6 months free which all worked fine. The problem I'm having is when I go back to MyO2 page it is still telling me that I need to activate the Disney+ extra. I've clicked through that l...

My app does not work

It does not work

Leaving O2 Whilst still in contract

Hi, I am looking at leaving O2 and going back to my previous provider (EE) as the reception is appalling and I drive all over the country and to say it is patchy would be an understatment. Even when I have full 4G signal the download speeds are disma...

O2

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