Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile data

I have recently made an insurance claim as my phone was lost. The new phone and SIM card have arrived but the for some reason the mobile data just will not work. I can use texts and calls but not data. I’m paying for data and not receiving it and I’m...

When and how to cancel my O2 Pay Monthly Contract

I want to just clarify that these FAOS dont actually discuss the way that 02 deal with you, i couldnt even get a PAC code from them, nor did they help me in any way of leaving 02 and my contract but insisted on rambling why i should stay, firstly the...

Resolved! Disney plus

Everytime I try to add Disney + in my extras (I'm supposed to have 6 months free) it won't let me and I can't get hold of anyone on customer services as the computer just sends me round in circles. Any suggestions?

Confirmation of joining 02 and number porting

Hi all,Joined 02 on the 17th Dec...all seems to be working okay, number was ported across from Plus Net as requested. My question is though, I have had no email/text confirmation of any sort, as to whether all has progressed as it should have, either...

O2 £595 deposit still not refunded on 4th bill?

I was told it would be refunded after 3 months so immediately after paying off my 3rd bill early last month I contacted O2 asking when my deposit will be back and they said it should appear as credit on your account when your 4th bill is generated. W...

Upgraded my O2 Refresh

Don't know if anyone can help me upgraded my O2 Refresh Plan on Sat 19th at the O2 store in Sutton just as the lockdown kicked in got the 12 Pro Max got the lady to do a sim swop on a 5g sim card numerous phone calls shows I've paid the upfront cost ...

I have filled in the keeping phone number form online, yet 2 days later still no number change?

Used the onlone service for keeping phone number entered my PAC details yet have received no confirmation of the swap and its 3 days later, still number hasnt switched? cant get hold of someone online or on the phone?

New contract

Hi all. I've just started upgraded my phone/plan whilst there was a good sale on the iPhone 12. They were offering 6 months free airtime. I ordered it yesterday, and I've already started the new airtime contract. However it looks like the full airtim...

URGENT help required.

Dear whom it may concern, I got a email from O2 customer care today about overdue payment with phone bill.However, this is not about the overdue, there is something definitely wrong with the O2 system with my previous O2 phone. I've moved out of Lond...

Phone upgrade

I chose to upgrade on the 17th November and I have not heard a thing since! The app and website takes me around In circles and tells me the same thing over and over to basically wait and I will be told when it’s on it’s way! I’m extremely frustrated ...

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