Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237337 Views
  • 2 replies
  • 2 kudos

Resolved! How to transfer a number between two o2 contracts?

I am not sure if this specific question has been asked before (if it has, I can't find it): I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my e...

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Anonymous by Not applicable
  • 89036 Views
  • 23 replies
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O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Some by Level 1: Joiner
  • 10205 Views
  • 34 replies
  • 1 kudos

Being over charged

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves ...

Blahhhh by Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

payment issue

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

Can't pay half of my bill

Hi, my contract was on my host first (I'm Ukrainian), when I moved out I started to pay on my own but don't have acess to the other bill. I regularly receive messages about the payment but when I try to acess it on my O2, I'm offered to choose a numb...

Resolved! Cannot order until previous order expires

I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment. I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the cre...

Boom by Level 1: Joiner
  • 508 Views
  • 5 replies
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my order

my new iphone 14 was supposed to arrive yesterday but no sign of it. can you tell me what is happening? regards douglas

douglas2 by Level 1: Joiner
  • 182 Views
  • 1 replies
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Cancle sim only contract

Hi I wondered how I cancle this sim only contract I don't mind paying a cancellation fee but my daughter no longer requires the sim

Sammylola by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

After Upgrade issue

My partner upgraded her phone back in February this year in a store that is local to us. No issue during the process of the new phone instore. After a month we had a letter saying we owe £770 so we phoned customer services they couldn't help us, so w...

Gordonis by Level 1: Joiner
  • 338 Views
  • 4 replies
  • 0 kudos