Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

replacement simcard

my sim stopped working and need a new one?

wrong phone number on account

how do i get my phone number corrected on my account?

New Sim

I had a call last month to have a new sim for my daughter. I am being told that the bill for this number is overdue yet we never received the SIM despite being told it would arrive the next day. I have also called twice since.

Signal and data

Where I live there has been issues with data and signal for nearly a month now, my whole house is on o2 and we all cant use our phones fully. I am aware that there are issues in the area that should of been fixed by September but now its been pushed ...

Extra charges

Hi I have £10.50 extra chargers on my account I haven’t send anything out not really sure what number 60133 is and why I have been charged

Switch up query

Hi is it still possible to use switch up to cancel my contract, if I use it to get a new phone then cancel within the 14 days? I have not been able to find a definite answer on this online. Thank you

How do I unbar my charge to mobile via MyO2

Last time I spoke to a customer service adviser they told me I can unbar my charge to mobile via the MyO2 how do I do this

Netflix charges on my mobile phone bill

i cancelled my netflix account but they are still taking the money on my mobile bill

O2 switch up when pre ordering

how does switch up in a store work for a pre order? If I was to go in store on Friday to pre order the new iPhone would I be expected to hand over my current phone then or do I keep this until my new phone arrives in the store for collection on launc...

Failed delivery

Made arrangements to be in for delivery of upgrade phone. It wasn't delivered and no upgrade details available. I could have got the same deal 3 days ago from a different provider. As I have been with O2 since 1999, I thought I might have got better ...

O2

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