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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Off Virgin Mobile Credit Agreement

Hi, We are going around in circles.We Have Virgin Business Broadband and home phone.We originally purchased two mobile phones from Virgin Media Mobile.We then got tranfered to O2.The Credit Agreement is with "virgin Mobile" and we have 12 months left...

Cancelling using cool off Period with o2 Switch up

Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am wa...

Explain additional charges on bill

Hi thereMy bill for October has an additional £6 for abroad charges. When renewing my phone contract in August, I purposefully did so to remove these charges whilst travelling. Please explain why this has happened.Thank you, Cara Hammond

Final bill

Hello, I had three numbers on my plan, one of the numbers, however, decided to switch to a new provider 1 day after the new month has started. The sim card was, therefore, deactivated on that day. But I can see that this would still be included in my...

1054623774

Hi. It looks like you are still charging me £9 a month for my mobile contract that ended in May?

Receiving sms while in India. Like OTPs, would I be charged?

Changes contract to one that has an eSIM now have no signal

Can’t make any calls or send/receive texts

Upgrade

I’m trying to upgrade my phone but it says I can only recycle my phone but I have the switch up in my phone

Bill

Hi can you help my whit payment off Bill please

Phone number transfer

I opened a new account with 02 ten days ago and I was advised that I would need a sim with a temporary phone number and my own personal number would transfer from 3 in Five to ten days. It has now passed 10 days and the transfer still hasn’t happened...

O2

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