Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Possible phishing email.

I've received an email from 'news@email-o2.co.uk' https://imgur.com/a/xDjH0xt Talking about a change to my monthly agreement, charges, roaming fair use policy amongst other things. There are links contained in the email which redirect me to https://o...

about my airtime plane

hello

No Tariffs Available

My 12 month contract is up and it's currently rolling over month to month so I went to look at changing my tariff and this is the page I get "No tariffs availableThere aren't any tariffs for you to change to at the moment. This could be because there...

Resolved! Upfront deposit

Hello.I want to ask. 3 months ago I took my iphone to pay monthly. I have already made 3 payments. So I would like to ask how can I request a refund of the upfront fee that I specifically paid £ 150 for the phone. Do I have to ask for it or will it b...

Resolved! New number

I've recently upgraded and kept my old number but now need a new one how can I get a new one but keep my current upgrade/tariff?

Unable to get data while roaming in Norway

Hello, I recently upgraded my old phone to a Samsung A32 on pay monthly. I was in the UK and the data was working fine when I was away from wifi. I got sent on a job on a ship in the North Sea, we make port calls so we can get cellphone service. Othe...

Resolved! Cancel tariff but continue to pay device plan

Hi I’ve had to move back to Australia and unable to call customer services.I am wanting to cancel my tariff but am unable to pay the full amount left on my device.So I’m just wanting to know what exactly I can do? I also have credits which I need exp...

Resolved! Add another line

Hiya i was just wondering if I could add another line to my contract I already have 3 I was also told that if I had to add another line I had to wait 24hours for a decision is that correct

Resolved! Retrieving a conversation from January 2021

Hi everyone, I desperately need to retrieve one conversation I have had with a client in Janyary 2021 to prove that the client has falsified information of what was said over the phone. Is there any way of retrieving it and getting a copy of the reco...

Resolved! Transfer number to another person

Can I transfer a number to my daughters name if she takes out a new contact in her own name now?

O2

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