Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Teacher discount

Having added the code to the o2 open section and uploaded my payslip last weekend I haven’t heard back… I have had no confirmation from 02 that it’ll appear on my next bill. Anyone else struggling to get hold of o2? I’ve tried calling 17 times now an...

Resolved! Track a order

Hi I would like to check was my order posted yet?

Resolved! O2 to O2 Contract

My O2 contract is about to come to an end and it is alot cheaper to get a new contract rather than upgarde. What do i have to do to get my old number on my new phone contract? My thoughts was i would get my new phone, call and pay off my contract and...

Resolved! Request an ESIM Pack

Hi was wondering if I can request an esim Pack the online chat seems to be busy

Resolved! I gave my PAC code when I signed up for monthly but when do I get my number back?

I gave my PAC code when I signed up for monthly but when do I get my number back? do I have to do anything or just wait. when I sign in it has a number (not mine) but when does it change? the contract says my old number which i sthe one I want but th...

Resolved! Moving to different network

How do I move to a different network provider so that it suits my needs better and it giving me more time to pay off my debt on which amount of payment I can realistically afford to pay back

Resolved! Unable to get an Unlock code from O2

Joined O2 in June 2012, obtained Samsung Galaxy S3 on 2 year pay monthly contract. Phone was replaced by O2 insurance in November 2012 due to cracked screen. Submitted request for an unlock code via the web form and received email from mycare@o2mail....

Resolved! Payment

HiI am abroad, and the website is refusing to take my monthly payment from my Barclays card. O2 has removed the live chat option and instead wants me to ask it here to the Community! How can I talk to someone and do the payment? Thanks!

Resolved! Unpaid bill

Ive got an unpaid bill for a sim that didnt arive, i was sent a new sim on a lowe price but its saying i owe £43 for the sim ive not had how can this be happening

Upfront payment

When I got my ipad 20 pound upfront payment was required. I paid 150 upfront to make sure I was accepted and I thought it would go towards the price of the device. It has now seemed to have disappeared. Has anyone else been through this?

O2

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