Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! opt out from monthly tariff

Hi, As I don't live anymore in the Uk, can i delete or opt out from my monthly tariff?

Recent charges

Can anyone help? I can only see everything up till my bill date of 21st April, my phone has deleted a lot of numbers by mistake so I am trying to find a list of text messages I have sent from 21st April up till present time how do I do this?

Resolved! phone numbers

how can i block a 66299 numbe from phone

Resolved! loyalty payment

Hi I've been with O2 since 2013 and was receiving a loyalty payment deducted from my airtime bill. Not a lot I guess but "every little helps" as some might say... It has recently stopped appearing on my Bill statement anybody know why? Tried to find ...

Resolved! Roaming Problems

I am currently abroad and about 3 weeks ago, my roaming access stopped and now I can only make Emergency Calls. I don't want to make or receive calls but do need to receive texts, especially access codes when required. My husband's phone (same model,...

Resolved! O2 charge for picture messaging

Why does o2 charge for every picture message on a monthly contract when i already pay for 12GB of data? This seems so outdated. And why are they impossible to contact. Looks like I may have to cancel the contract I only just set up

Fraud scam

Two days ago I received a phone call from an O2 number (0344 809 0202) telling me that they needed to go through security with me. I was with friends at the time so wasn't concentrating much on what I thought was a routine O2 call, so when the woman ...

Blocked number

Hi I have 2 phones under my name I have paid the balance in full and only has been unblocked can anyone help

Resolved! Unknown Tariff Charge

Hi, I just had a text message to my phone regarding a tariff charge of £17.79Now I don't use my phone for phone in competitions or any premium based services like that.I only use my phone for family calls.I've checked my airtime bill to see whats up ...

Resolved! sim card

I changed my sim only tarrif on 28th April, since then I have had no service, 02 said faulty sim so sent new sim... said was activated..still no service. Chatted on-line 4 times..still no service, got thruoght to customer service was told to wait ano...

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