Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can anybody actually speak to some one at o2???

Hi all, long story short - I am leaving o2 due to a variety of reasons, I checked on the app to see how much money was owed for my current handset and have paid that onto my account. However I have paid the amount onto my airtime instead of device pl...

Resolved! New contract

Hello, I was wondering if anyone could offer some info.I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2...

Resolved! Phone Sim not working on my new phone

Hi, I have received a new mobile phone and SIM to replace my lost device. I have inserted the SIM, however, it does not connect. I have taken it out a few times and re-inserted it, but it still does not function.

Call forward issues

I have been trying to set up call forward on my samsung s20 note ultra device (o2 pay monthly sim) and I keep getting the following message" failed to read data, something went wrong, check your sim card or network connection" I have tried master res...

O2 Claims payed off device is "overdue". Phone barred.

Well, I come here in frustration! I've been an o2 customer for 5 years now and, It's been fairly stress-free. Until today. I received a text this morning claiming I had an overdue payment on my account that has been overdue for a while. As the amount...

how to apply a £0 spend cap

I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely

Resolved! Using my mobile to make payments

Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

Trying To Obtain A Refund Of Closed Account

HiI cancelled my O2 contract in July as per the T&Cs update that went out where I was able to leave with no early termination charge. Since this was confirmed I have had a complete nightmare experience and 7 phone calls later I have paid a £170 termi...

Resolved! Lack of signal

I live in ramsey Cambs. Had terrible o2signal for approx 2 months now. A mastproblem but still no further on . Is theresome financial compensation for this?dave king

Resolved! Transfer of ownership

I want to transfer ownership of my old phone to my son, been to 02 shop can’t help, now on phone for over an hour and transferred to different people ! Please help there needs to be an easier way to do this

O2

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