Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled contract

Hi I would like to know why I’m still being billed for my contract that I cancelled and still haven’t received my £30 deposit back! can you help

Resolved! Cancellation confirmation

I cancelled my contract with o2 last night via phone after paying off my device. However, I've received no confirmation. I've looked on all of the guides online and there is no information about how to request confirmation and speaking to someone on ...

Resolved! Billing

Hello i know my payment is behind but can i pay everything next week please i had extra bills to pay this month Thats why i couldnt pay this month

Resolved! Can't pay my bill

I can't seem to pay my bill ? I have this same problem every mounth since I stoped the direct debit why is this ?

Resolved! my first bill overcharged?

Just wondering why my first bill for September is double what it should be? I've paid the £35 for September and it wants me to pay another £35 by October 9th and i can afford that by that date when it should be only £35 a month for my pocket hotspot?

Resolved! Samsung buds

I have called on Saturday 25th September and got a upgrade to samsung galaxy s21. I was told that I could claim the samsung buds for free from their website, however while am trying to claim them its asking for the IMEI1 number which I don't have.

Resolved! can anybody actually speak to some one at o2???

Hi all, long story short - I am leaving o2 due to a variety of reasons, I checked on the app to see how much money was owed for my current handset and have paid that onto my account. However I have paid the amount onto my airtime instead of device pl...

Resolved! New contract

Hello, I was wondering if anyone could offer some info.I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2...

Resolved! Phone Sim not working on my new phone

Hi, I have received a new mobile phone and SIM to replace my lost device. I have inserted the SIM, however, it does not connect. I have taken it out a few times and re-inserted it, but it still does not function.

Call forward issues

I have been trying to set up call forward on my samsung s20 note ultra device (o2 pay monthly sim) and I keep getting the following message" failed to read data, something went wrong, check your sim card or network connection" I have tried master res...

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