Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contact

I want to add a new contract to my account for my partner, but when I get to checkout it asks if I want to upgrade or get a new number?

Gain access to old number for 2fa

Hi Everybody, Does anyone know the process by which we can gain access to an old number which was changed? Tried calling customer service, they have bounced us around or hung up. Had a fair few lies that they had carried out the action. Been told to ...

Problem with O2 Internet while abroad in Italy

Hi, I have a Huawei P30 pro and I am abroad in Italy. I can make calls and send SMS but Internet is not working. I tried restarting the phone, reset the network settings and selecting manually a network but none of these has worked. I am currently co...

Receiving Texts

I can send texts but not able to receive them since phone was updated on Android I have taken sim out and cleaned it and found networks but there is no facility to change networks My Phone is Oppo A5 2020

Resolved! Number porting - Fail - Bad new user experience

Hardly used the network but frustrated already!New monthly contract purchased a month ago - with inbound number porting selected - no message to say it's failed - now I've just been billed another month from old provider because it wasn't ported in.J...

Resolved! Number Spoofing

Hi I've been getting lots of random calls claiming I've called them from July 16th 2021. Its getting worse. I've reported it to O2, Action Fraud and Offcom. I've changed my voicemail to say I've been spoofed but nothing helps so far I've received 50 ...

Resolved! trying to add a bolt on for data after i cancelled a tariff upgrade

I ran out out data and txt to up grade and taht would not let me add a bolt on so I cancelled the upgrade to the new tarriff and it still wont let me add a bolt on

My Wi-fi calling and 4g have just been turned off

My Wi-fi calling and 4g have just been turned off by O2 without warning. There’s no way to turn them back on. I can’t even call o2 to ask them what’s going on. Please help!! I’m totally remote and need Wi-fi calling as there’s no signal here.

Resolved! Police

Can i lock my phone remotely?

Resolved! Ending SIM only contract early.

What charges can I expect, when Ending my SIM only contract 5 months early.

O2

Forum Posts