Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can you upgrade ur sim to 5G

Can u upgrade ur sim to 5G. I’ve just put my 4g sim in a 5G phone

Resolved! Leaving O2

Hello, I'd like to end my contract and leave O2, due to change in country

Resolved! Been cut off

It say on 02 we'd site that if you miss payment you have a month to pay my question is why did 02 give me two days my sister had massive heart attack which I told you but you didn't care plus you wanted me to pay for my service every month yet I only...

Resolved! Virgin / o2 volt

I just tried to activate my new volt bundle for having both products. The site says at my current address virgin isn't available, I've had virgin installed longer than 3 years

Resolved! Benefits missing

So I changed my tarrif to a bigger one and my volt benifits no longer show now its still showing in the Bolton page but doesn't give me any extra like it should getting hold of customer service is so poor I've tried calling and it just ends up tellin...

Resolved! not continuing with my contract when it finishes

Who do i email to make sure that my contract doesnt auto renew ?

Resolved! Paying off my Final Settlement figure

Hi...I have just switched to another provider and I'm trying to pay off my Device Plan and final charges but all I'm getting is dead ends, regardless of what number I call. I cancelled my DD as I want to pay using a credit card and I've received a le...

Resolved! Been charged for Disney plus on my account

Please explain why have I been charged for Disney plus on my latest bill when I’ve never had this ..

Resolved! Airtime Bill

Iv just finished paying off my Ipad, but no longer use it, so I no longer need any data/minutes/texts.So I have no need for the airtime, does anyone know, does the airtime bill stop when the device is fully paid off or do I need to phone to cancel th...

Resolved! Goodwill gesture credit not applied

I was promised a credit on my acc with £20 as a goodwill gesture. I spoke to adviser on the 19th October via webchat. I was sent a text message confirming that it will be done. I've checked my o2 acc and nothing is showing there on my balance, its ze...

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