Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Adding insurance

Hi how do I add insurance to my mobile phone.

New SIM activation

hi i received my new SIM andbi dont know how to activate it?

Cancel insurance

After popping into the O2 I heave decided I will be getting a new phone in a month or two. I wish to cancel my insurance policy on the iPhone 13 I have with you

Latest bill

Why do I have a bill for extra airtime this month?

Resolved! Bill

Hi, I want to change the bank account on my direct debit please

Resolved! Payment

I want to change my payment date as I have no money

My mobile number does not appear on my bill it’s a different number that’s not mine

My mobile number is not showing on my bill it’s a different number that I’m not responsible for or own

I topped up my phone but it doesn't show

I topped up my phone the £10 monthly that was due. It said the transaction went through, but now says that my balance is £3.50, which is what it was before I topped up.

Sim Card showing no number in my new phone

I have changed my sim card from my old phone Blackview C20 to my new phone Samsung Galaxy S10 but it is showing as no number

Resolved! Ordered a new contract instead of upgrading existing one

I wanted to upgrade early for the iphone 16, during the checkout process I accidentally selected a new contract instead of existing. So now I have two contratcs, the phone has been dispatched and the new number has been activated. To fix the issue, c...

O2

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