Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring numbers over to 02

What is happening at 02? I put in my request to transfer my number over from Giffgaff on 3/1/22 and it still hasn't happened so now I am paying for two SIM contracts! They say it takes two working days......

Resolved! Delivery Query

I've just upgraded to a new Samsung phone and took advantage of an offer where I got a Samsung Chromebook with it. I got the phone next working day but still waiting for the Chromebook to arrive. Anyone have any advice on how long they had to wait to...

Resolved! Switch to O2

Hi I have recently joined O2 and want to switch my existing number from existing provider. I have the PAC from existing provider. However, struggling to connect to O2 agent. There is no chat option coming and I am on phone since more than an hour but...

Resolved! Credit Report Dispute

I was wondering if anyone knows roughly how long it takes to hear back from the Amendment Team?I am disputing a default that has been put on my account in December 2021 (which I was never advised of). This has affected my credit score significantly a...

Resolved! Payment plan

hi I am looking to get help with my payments as I have falling behind with being off work

Resolved! No signal for 1 week

I have had no signal for one week now . I was told there was a problem with Peebles EH45 but am getting no signal in Edinburgh, where I am now . ( EH4 and EH12) Have tried all the trouble shooting to no avail . Now need urgent help

Resolved! need to speak to a person at o2 not automated

need to get in touch with o2 some how my phone has been disconnected over Christmas due not being able to pay my bill due to personal reasons I have no way of getting in touch with anyone to explain my situation, the numbers i have tried are automate...

Resolved! Paid bill but no been reconnected

I paid my bill at 12ish today but not been reconnected.

Resolved! Faulty phone.

Hello. Yesterday my phone kept turning on and off, not letting me click on apps, or let me text etc. Then it was stuck on the apple logo and the spinning loading sign for hours. I was going to reset my phone by connecting to a laptop later that day b...

Resolved! Pay outstanding bill

I’ve been on the phone to payment line now trying to get in contact and I’ve waited on the phone about 30-40 mins both times and been hung up on! I need to pay my bills as they aren’t available on my App!

O2

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