Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 mistake … so angry

In may I bought a I phone SE under 02 contract on line with phone direct . When the phone arrived, I decided to sent it back as it was too small. I contacted phone direct and sent the phone back. They assured me that everything is going to be cancell...

Resolved! Using O2 PAYM in Guernsey

Hi,I have a PAYM with O2. I am going to Guernsey for a break. I checked here Using your phone abroad | Pay Monthly | Help & Support | O2 and it says the Guernsey is in Europe Zone and read "your data (subject to a roaming limit), minutes and text all...

Resolved! Contract up soon - I want to move supplier how do I end contract

contract up on 26th November - seen a deal on sim only wth another supplier what do I need to do to ensure contract ends and 02 does not charge me any more

Resolved! Paying double

Why am I being charged twice for Disney in same month. On 11th is £6.99then 14th. £6.11. I don’t understand why I should be paying twice ??

Resolved! How do you unlock your phone

How do you unlock your phone from o2 I’m wanting to upgrade and sell my phone. But I have been trying to find out how to unlock it and I can’t find anything

Resolved! Use of phone abroad

Can anyone help please? I live in Northern Ireland, as soon as I leave I loose service and being able to use my phone. Has never worked since got contract 2 years ago but now I travel at least monthly for work so need access. 02 customer service put ...

Resolved! phone switched off

i orderd an ipad from you which i got today but now my 02 pay monthly phone has been switched off thats not what i wanted i wanted the ipad as extra not instead of my phone

Resolved! Change direct debit date

I would like to change my direct debit date to the 25th of every month please

Resolved! Credit check

I am not an o2 customer and never applied for o2 contract, I have recently been billed by o2 and a credit check run against me by o2. Who do I speak to about this or who do I contact to resolve this.

Resolved! New contract

Hi I applied for a contract and was sent all the emails legals documents and the then an email saying we’ve received your order ur all set and it say I have a never email in 24hours still not got an email and it been 48 hours. Can any one please help...

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