Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund

Last month I went abroad for 3 weeks, I couldn’t use my phone to ring England at All which was very very Frustrating, I tried lots of times contacting 02 Support with no response, on arriving back in England I rang 02 they said it was because I had a...

Resolved! New Order

Just ordered new phone from online shop only to receive an email an hour later saying it was out of stock and one had been ordered from supplier and I’ll be told when they receive it. Any idea how long this can take or if I can slightly alter the ord...

Resolved! O2 refresh cancellations

I have got 4 months left on my device plan but out of contract on my airtime. Can I cancel my airtime but continue to pay monthly on my device plan. I have 2 other phones on my contract that I am leaving with O2

Resolved! Upgrade not completing but money taken

I have tried upgrading several times today and now have 2 pending payments and reduced balance in my bank. I’ve been on webchat twice and got not further! It let me get all the way to the end and enter payment details then I get a try again message a...

Resolved! Cancelling upgrade

I upgraded this afternoon but changed my mind about the tariff I chose. O2 have said I have to decline my new phone when it arrives, this is the only way to cancel the upgrade. I still want the new phone but not on the tariff I chose! How do I resolv...

Resolved! Bank account details

need to add my direct debit details

iPhone 12 stock

I have upgrade to an iPhone 12 on 20th Nov but it says o2 are awaiting more stock. When is this likely to happen?

Sim swap - Not working

Hi there, I ordered an upgrade with o2 yesterday and did a sim swap for a 5G compatible sim to keep the same number. Almost 24 hours later and it’s still not activated. I’m now without service on my new sim and old sim so unable to contact O2 (but al...

Resolved! How do I update bank details????

Can anyone tell me how to update bank details, if I click on contact us, it just sends me back to the menu over and over again. I've also followed YouTube tutorials but the options shown don't appear on the app and no one replies to email. I stopped ...

Resolved! Old number not transferred

I have received my O2 sim today and I have already filled in all the details on the online form to keep my old number. Put the O2 sim in and it shows the new O2 sim number! Not happy as this is my work phone and it is vital for communicating with cli...

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