Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! eSim - porting number to it

Hi,I have an iPhone 12 and had an esim (O2) and physical sim (Three) in it. I have ported my Three number over to O2 (the esim) but after several reboots the esim isnt active. It should be by now. Has anyone ported from a physical sim from another su...

Resolved! Porting Issue

Hi, I moved across from Vodafone to O2 last week on Thursday and since then I’ve been unable to receive any messages or calls from non o2 numbers. Everytime someone calls me from another network or says invalid number. I’ve called customer services p...

Resolved! Late payment query?

I got a letter saying I cavern payed £21, but my bank account says otherwise? It won’t let me log into my account, so how can I chase this up?

Please help with a threatening letter!

Hi, I’m wondering if someone can help me please? I cancelled an account with o2 well within 14 days and was informed I owed absolutely nothing. I made sure I asked and have noted down the date of the conversation. I’ve now received 2 letters threaten...

Resolved! My phone number has changed after O2 enabled WiFi calling

I have an iPhone 11 which I asked O2 to enable WiFi calling on (on August 28th). Since then I have been unable to receive calls or texts on my phone number. People attempting to call or text me are told that the number is invalid. On logging in to My...

Resolved! Paying late bill

Hi. I’m late paying a bill and I can’t call 02 to settle the balance as they’ve restricted outgoing calls. Any suggestions?? Many thanks

Resolved! My phone hasn't been delivered

Can anyone help I upgraded my phone 3 days ago the day after it said it was out for delivery and today it said it had been delivered but I've been in work none of my neighbours have it it's not anywhere but the picture of it been delivered has a door...

Resolved! Order under review

Hello all I placed a order online for a new contract on Friday afternoon which is supposed to be delivered tomorrow (monday). but i'am unsure if it's even been accepted as it's "under review". i have also received my new number after placing the orde...

Resolved! two mobile numbers

i recently changed from virgin mobile to o2 a wished to keep the same number of which i have had for years , i recieved my pac code and duly kept my number upon logging into my o2 to view my bill it says there are 2 numbers on the account my number t...

Resolved! New phone sim don’t fit

SIM card don’t fit and now I have broke my SIM card

O2

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