Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAC code invalid message

Hi, I have a pay monthly sim from O2 and want to transfer my number from EE pay monthly. I have called as well as online form but after few hours I get a message saying: O2: Unfortunately the details you have supplied us are incorrect. Please email a...

Resolved! Why is roaming data not shown in the app ?

Why is roaming data not shown in the app ? And I have currently been warned I have used 75% of my 25gb, what’s the next warning ? Do I get warned when im completely empty ? thanks

Resolved! Phone Number Swap

Hi,When my new phone arrives, ill be looking at asking o2 to change my phone number (fresh start and all that). Is it possible to request a change of phone number but the current number moved to a payg sim?Only reason for this is security codes while...

Resolved! How do i use my pay monthly sim in a 4g Router

I have a pay monthly sim (with unlimited data included) that i wish to use in a 4g router but when i attempt to use this sim the router is telling me internet connectivity is not correct. Do i have to get this enabled in a certain way or is there som...

Bad coverage.

I'm not surprised if o2 is losing customers as there coverage is not good as it use to be as I use to get full bars or sometimes I would loss 1 bar but for a long time I am only getting 1 or 2 bars of signal and some times I watch videos on YouTube o...

Resolved! Three to O2 - Number Porting

I have just switched from Three to O2 (yes, due to inclusive roaming!). I called O2 yesterday around noon with my PAC code to get my number ported over and was told this would be complete today by 6pm. This morning, I received no text messages from O...

Resolved! Changing tariff - will I still have travel inclusive zone roaming?

Hi, I am looking to change my tariff, but no matter which tariff I select it states that I will lose my O2 Travel Inclusive Zone bolt-on. I didn't realise this was a bolt-on, I was just wondering if I could add this straight back for free once I chan...

Connection issues whilst in contract.

I've been in contract with o2 from November on a 24month contract, where I work I get next to no mobile data connection throughout the village, then on the motorway journey home I lose phone signal if anybody rings me for most of the journey, is ther...

Resolved! iPhone 14 Pro Order

Hi, I ordered the iPhone 14 Pro (18th September) and got an email from o2 stating ‘we’ve received your order. You’re all set.’ When I placed the order it said delivery will ‘take up to 2 weeks’ I haven’t heard anything since I got this email from o2 ...

Resolved! How to claim my smart watch

I got the new fold4 today and it comes with a smart watch as a gift but im not sure how to claim it

O2

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