Why won’t complaint at o2 respond to my email

[Kyle_197-c]

Hi it’s Kyle 

just wondering why complaints are not responding even though I raised my complaint  on the 10/05/2024 about internet slow or no internet at all. This is has 2 months now I have called o2 customer service they have raised and raised it no response to my email.

[MI5]

@Kyle_197-c 

Currently taking around 8 weeks to reply.

If nothing after that you can escalate Customer Complaints Code

[RB7]

I have the exact same issue and it's not the first time - o2 actively ignore complaints.

I had a complaint outstanding for 10 weeks regarding the same issue and lack of coverage and a billing issue. Opened a complaint with the Comms ombudsman and it was upheld in my favour. O2 then missed the deadline to implement the solution and the case was reopened and they were ordered to pay me £100 compensation.

Unfortunately, the device then blackscreened on 10th May and went for repair. I was promised a replacement if it occurred again and it has happened 3 times since.

O2 continue to ignore all complaints and my complaint has been outstanding from the same time period as yours.

I have now opened a complaint with the Financial Ombudsman service for O2's breach of a regulated consumer finance agreement. I will not be paying for a defective device, simply as O2 fail to meet their promises.

Bring your complaint to the regulator as unfortunately, it appears to be the only way O2 will address matters.

Regards

[Oxonian]

The services of the Ombudsman are there to be used @RB7 ! 👍

Please keep us updated on developments.