Why do i have no signal?

[Umair]

I recently questioned O2 about why they bumped up my line rental to 21.37 from 19.99, when i signed up to a promo offer for 19.99. I was told it was because regulators had bumped up rates across all networks and service providers but when i told them that none of my other services raised they prices they were adoment that was the case and now i dont get reception at home. What fraud op is o2 running

[Cleoriff · Accepted solution]

@Umairhave you checked your service status? https://status.o2.co.uk/

Further help here on network issues https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Additionally your price may have risen in April due to Retail Price Index RPI

[MI5]

Your bill increases by rpi every year. It’s in the T&C’s.
Your loss of signal could be due to a network issue and is nothing to do with the price increase.
Check signal here https://status.o2.co.uk/

[Anonymous]

Your charges sound like the annual price increase

[jonsie]

Whilst any network issues are being sorted out you can use O2 Ask at home.

https://www.o2.co.uk/help/apps/o2-ask

[EmilieT]

Thanks @Cleoriff, @MI5, @Anonymous and @jonsie for your help!

@Umair Did all the above replies answer your question, or do you need any further help with this? Let us know how you're getting on