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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @samwardill - all the Volt advice in this topic. It talks of what to do in your case.
Q. Can I change the name on one account to become eligible for Volt?
A. O2 – You can transfer the ownership, but it’s subject to verification checks, including credit checks – we can’t guarantee it’ll be successful
Virgin Media – You won’t be able to transfer responsibility. You’d have to close your existing account and create a new one under the new name (this will require credit checks and a new contract). It also means you’d lose your Virgin Media service for up to 24 hours and lose any discounts you may have.
If you message O2 on
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.
Good luck.
- 40557 Posts
- 247 Topics
- 1826 Solutions
Hi @samwardill - all the Volt advice in this topic. It talks of what to do in your case.
Q. Can I change the name on one account to become eligible for Volt?
A. O2 – You can transfer the ownership, but it’s subject to verification checks, including credit checks – we can’t guarantee it’ll be successful
Virgin Media – You won’t be able to transfer responsibility. You’d have to close your existing account and create a new one under the new name (this will require credit checks and a new contract). It also means you’d lose your Virgin Media service for up to 24 hours and lose any discounts you may have.
If you message O2 on
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.
Good luck.
